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Hamilton Beach 68050 Icy Treats Ice Shaver, White : cotton candy machine
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Model Of Item : 68050 |
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Customer Review :
Great design and fairly quick results! : Hamilton Beach 68050 Icy Treats Ice Shaver, White
REVISED REVIEW - PLEASE READ TO THE END!!!
I was very excited when I first received this machine! After all it is a Hamilton Beach, which is supposed to represent high quality and it did for the first month. Then it broke. I used this machine every day a couple of times a day for a month before the middle section of the stem broke. Hamilton Beach apparently uses a little plastic pin to hold together the entire rotating device, so if you get ice cubes that catch up on the blades, after a time it will break and render the machine useless. I gave this machine the benefit of the doubt the first time it broke and since it broke after the warranty was up with Amazon, I decided to buy another. It does shave the ice like fine grain snow, which is what I wanted for slushies. I purchased another one, and Amazon was nice enough when I called to complain about the first machine breaking, gave me an additional 15 day warranty. But, to no avail, the second machine broke 2 months after I had it.... again, after the warranty expired. I am contacting Hamilton Beach to complain about this design flaw with the tiny plastic pins...I am now on the hunt to find a heavy duty slushie machine that won't break 2 months after purchase. Please beware of these plastic machines. They are not meant to hold up to regular every day use.... 12/12/09 - Ok, I am revising this review because I contacted Hamilton Beach and I have to tell you they were great. I explained the problem and told them that I was very disappointed that these machines didn't work. I didn't expect them to do anything, because 1)I didn't purchase the machines from them and 2)my warranty had expired. But I was very pleasantly surprised when the very nice customer service rep asked me to give her the serial number on both of the machines. She said as a curtesy she would send out 2 replacement parts. She was very surprised that I had this problem and would make a note of the issues I had been having and she would pass them along to the tech dept. approx. 3 days later I had both of the replacement parts and my machines are working better than they did when I received them new. I am thinking that there was a bad batch of these machines that were sold. I am happy to say that I can now give this machine a 4 out of 5 rating and a rating of 10 to the Hamilton Beach company for doing the right thing by their customers. Please Check Update Here!!
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